AndonCloud

FAQ

Frequently asked questions

• Why do you show KPIs with animals?

  The graphic form is clear, intuitive and easy to interpret even without knowledge of numbers.

• Do color and symbol always match?

  Yes - for example, a cheetah is always green, a hare is yellow, and a tortoise is red. This is a clear code of results.

• Do the icons work on remote workstations?

  Yes - the symbols are available both locally and through the dashboard.

• Does the operator know what its KPI stands for?

  Yes - the tile shows the KPI level and its visual interpretation.

• Does the graphic form help with accessibility?

  Yes - animals can be understood even by people with language difficulties or daltonism.

• Can different KPI targets be set for different roles?

  Yes - the director sees KPIs for the organization, while the champion sees them for a specific position.

• How are the KPI colors defined?

  The user sets limit percentages - the system assigns colors.

• Can each KPI have different thresholds?

  Yes - each indicator can be configured separately, depending on the position.

• What does the KPI in yellow mean?

  The result is below expectations, but not low enough to be considered critical.

• Can thresholds be changed over time?

  Yes - the administrator can modify them according to production needs.

• What data is the KPI calculated from?

  From data from counters, number of pieces, working time and downtime - without manual entry.

• Does the system send notifications about drops in KPIs?

  Yes - notifications are sent automatically when the score falls below the threshold.

• Can you filter alerts by KPI type?

  Yes - users can choose which alerts they want to receive.

• Is the machine data updated on a regular basis?

  Yes - the system works in real time and updates KPIs immediately.

• Can KPIs be combined with other systems?

  Yes - with Prometheus it is possible to create custom indicators based on external data.

• Can I set different thresholds for different people?

  Yes - an administrator can assign an alert to a specific person or team, depending on KPIs and position.

• Are the alerts automatic?

  Yes - the system itself compares the values with the thresholds and triggers the notification without operator involvement.

• What notification channels are available?

  Mail, SMS, push - the user decides which channel is most convenient.

• Can I turn off alerts for certain indicators?

  Yes - you can set which KPIs should generate alerts and which should not.

• Can I see who responded to the alert?

  Yes - the system records who confirmed the notification or responded and when.