SmartChat AI
SmartChat AI is an intelligent chatbot for manufacturing that combines data from MES, Andon, and CMMS systems, analyzes technical documents, and allows operators to ask questions in natural language. It facilitates access to knowledge, ticket creation, and information management in the plant.
SmartChat AI as an information hub
Chat AI allows operators, foremen, and managers to ask questions about machines, shifts, or documentation. It is a natural language interface that simplifies access to knowledge, reducing the need to manually search through systems.
History and status of machines
The user can ask what happened at the station during the previous shift or what failures were reported. The answer can be provided almost immediately, depending on the availability of data.
Technical documentation
SmartChat AI helps you find relevant sections of documents such as technical documentation, instructions, or inspection schedules, which can significantly speed up access to information.
Data from multiple sources
The system can combine information from MES, Andon, and CMMS modules, allowing it to provide answers that take into account a broader operational context.
Integration and knowledge management
SmartChat AI is not limited to current data—it can also use additional sources such as PDF files, Excel spreadsheets, and documents from company repositories. Thanks to integrations, operators and UR departments gain broader access to information in one place.
Adding your own files
The CMMS module allows you to attach DTR files and other technical materials. Once added, they are automatically included in chat responses, making it easier to access documentation without having to search for it manually.
Cloud integration
Connectors to Google Drive and SharePoint are planned, which will enable automatic document retrieval and analysis.
Data security
The context of the response depends on the user's permissions. Managers see more than operators, which ensures information protection.
Chat AI as an active assistant
Chat AI not only answers questions—it can also take action. Users can ask it to create a failure report, a reminder for an operator, or a task for the maintenance department. Thanks to the expanding capabilities of AI agents, such commands will be possible to execute both in text and voice form.
Creating tasks and requests
SmartChat AI can create records such as failure reports or tasks for the UR department based on simple text commands, depending on the system configuration.
Voice and text support
Thanks to speech recognition and synthesis technology, it is possible to have a conversation using voice chat – also via telephone or hotline, if the system is properly integrated.
System analysis and development
All questions and answers can be archived, which supports the development of a knowledge base and the identification of areas for improvement.
System
Our system is intuitive, but you can always count on us
We help your team work more efficiently every day.
Documentation
Customer support
Integrations
FAQ
Frequently asked questions
What information can I obtain with SmartChat AI?
The user can inquire about, among other things, the work history of the workstation, any malfunctions, planned inspections, machine status, as well as details contained in technical documentation (e.g., technical documentation, instructions, or service reports).
Can SmartChat AI analyze technical documentation?
Yes. SmartChat AI can search through documents such as technical documentation, user manuals, and maintenance schedules, and highlight the sections most relevant to the question asked.
Does SmartChat AI allow you to add your own files?
Yes. You can add your own DTR files and other technical materials in the CMMS module. Once uploaded, SmartChat AI automatically takes their content into account when responding.
Is the data in SmartChat AI secure?
Yes. The scope of information visible to the user depends on their permissions in the system. This means that, for example, a manager has access to a wider range of data than an operator, which ensures the protection of confidential information.
Can SmartChat AI be used with voice commands?
Yes. Thanks to speech recognition and synthesis technology, voice control is possible—even over the phone or a hotline if the system is integrated into the company's communication network.
Does SmartChat AI archive questions and answers?
Yes. All interactions can be archived, which supports the development of a knowledge base, enables analysis of the most frequent queries, and identifies areas for improvement within the organization.
How does SmartChat AI help the maintenance department in its work?
The assistant supports UR technicians by providing quick access to failure histories, inspection schedules, technical documentation, and the ability to create tickets directly from the chat.
What are the business benefits of implementing SmartChat AI?
By automating information retrieval and integrating data from different systems, SmartChat AI reduces response times, improves communication between departments, and increases the efficiency of the entire team.
In a production environment where decisions must be made immediately, quick access to reliable information becomes one of the key elements of efficiency.
Operators and managers need to know quickly what has been happening on the machines, what failures have occurred, and where the relevant documentation is located.
SmartChat AI facilitates communication with industrial systems by introducing a simple interface based on natural language.
It allows users to ask questions in a natural way—textually or vocally—and quickly obtain answers based on data from MES, Andon, or CMMS systems.
The assistant can search technical documentation, such as DTR, operating manuals, or maintenance schedules, and highlight the parts that best match the user's query.
This reduces the need for users to manually search through files and reports.
Contact
Contact us
If you have any questions, talk to our expert
We will respond within the next business day
sales@andoncloud.comPhone
Monday - Friday; 9:00 - 17:00
+48 71 340 70 15
Marcin Wierzbicki
During the meeting, we will present the product and help you configure the system in your company efficiently and quickly. Our team is at your disposal.
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